Language
Italian for Travel, Work and Study
From Milan to Palermo and Lugano: how much Italian a trip, a job, a degree or a residence permit needs
Italian is the everyday language of Italy, of San Marino, of the Vatican, and of Ticino and the southern valleys of Graubünden in Switzerland; it is also co-official in parts of Istria, in Slovenia and Croatia. Across all of them the written standard is the same, taught in every school and used on every sign and form, so Italian learned in Florence reads a contract in Lugano and a menu in Palermo alike. What changes is the ear: regional accents are strong, and many Italians switch into a local dialect at home, which never replaces the standard but does test the listener.
The plans differ, the questions do not: how much Italian a fortnight in Italy needs and where English runs out; whether a job in Milan or Lugano can start without it; which universities teach in Italian and which level they ask for; which certificate a citizenship or residence file accepts; what to study with alone; and when lessons with a tutor start to pay off.
Affiliate disclosure: if you book lessons through this link we may earn a commission; the price you pay stays the same.
Italian on the road: from the big cities to the villages
Most Italians answer a visitor's first sentence in Italian in kind, and the exchange changes from service to conversation.
In Rome, Florence and Venice, and in Milan's business and shopping centre, English runs the hotel desks, museum ticket offices, station information points and most restaurants near the sights, and many younger Italians speak it well. It thins fast beyond them. In Naples, Puglia, Calabria, Sicily and Sardinia, in the hill towns of Umbria and the Marche and in any village trattoria, the pharmacy, the regional train conductor and the family running the guesthouse work in Italian. Ticino sits in between: Lugano's hotels and banks handle English, and German is the second language most people reach for. San Marino runs in Italian, with English at the tourist offices of the old town.
Two weeks of daily practice buy greetings and courtesy forms, numbers you can catch at a cashier's speed, the words of a menu and a station board, and questions for rooms, prices and directions. Italian spelling is a close guide to sound: every letter is spoken, and double consonants are held longer, so a word read on a platform can be said aloud and understood. What those weeks do not buy is the reply at full speed, coloured by a regional accent; ask for it again, more slowly, and most people oblige.
Register comes first. “Lei”, the formal you, takes the verb of the third person — “Lei parla inglese?” — and is the default with shop staff, waiters, officials, drivers and anyone older. “Tu” is for friends, children, fellow students and anyone who offers it, which younger Italians do quickly among themselves. Greetings follow the same line: “buongiorno” in the morning and early afternoon, “buonasera” from later in the afternoon, and “salve” as a neutral hello for any hour and either register. “Ciao” is hello and goodbye on “tu” terms only; said to a shopkeeper you have never met, it sounds overfamiliar.
Everyone speaks standard Italian, the language of school, television and every notice. Neapolitan, Sicilian, Venetian or Sardinian is what you overhear in markets and between friends, and no one expects a visitor to use it. In South Tyrol German is co-official with Italian, and in the Aosta Valley French.
- False friends: A “camera” is a room, a “libreria” a bookshop (the library is the “biblioteca”), “parenti” are relatives, a “fattoria” is a farm, “educato” means polite and “morbido” soft. A “preservativo” is a condom; preservatives are “conservanti”.
- The C on the tap: C stands for “caldo”, hot; the cold tap is F, “freddo”.
- Coperto on the bill: A line for “coperto” or “pane e coperto” is a cover charge per person for bread and the table, listed on the menu. It is not a tip; rounding up is enough when service pleased you.
- A bar is a café: The “bar” serves coffee from breakfast on, and “un caffè” is an espresso. Standing at the counter, “al banco”, costs less than a table with service, and in busy bars you pay at the till first and hand the receipt to the barista.
- Prego: The reply to “grazie”, but also “after you” at a door, “can I help you?” from a shop assistant and “come in” from behind a desk; the tone tells you which.
- Commas, points and floors: Prices use a decimal comma and a point for thousands, “1.250,50”. Floors count from the “piano terra”, so the “primo piano” is one floor up, and timetables use the 24-hour clock.
| Phrase | Meaning | Note |
|---|---|---|
| Buongiorno | Good morning, hello | Into the early afternoon; then “buonasera”. “Salve” fits any hour and either register. |
| Per favore | Please | “Per cortesia” is a shade more formal. |
| Grazie mille | Thank you very much | The reply is “prego”. |
| Mi scusi | Excuse me (to get attention or apologise) | With “tu”, “scusa”. To get past someone in a crowd, “permesso”. |
| Parla inglese? | Do you speak English? | With “tu”, “parli inglese?”. |
| Non ho capito | I didn't understand | Italian uses the past here. “Parlo solo un po' di italiano” (I speak only a little Italian) sets the pace from the start. |
| Può ripetere più lentamente, per favore? | Could you repeat that more slowly, please? | With “tu”, “puoi ripetere…?”. |
| Quanto costa? | How much is it? | Asks the price of one item; “quant'è?” asks for the total at the till. |
| Vorrei… | I would like… | Works in any shop, bar or restaurant; at a counter, “un caffè, per favore” is enough. |
| Avete un tavolo per due? | Do you have a table for two? | The plural addresses the restaurant, so no register choice is needed. |
| Il conto, per favore | The bill, please | Waiters rarely bring it unasked. “Ci porta il conto?” in the “Lei” form; with “tu”, “ci porti il conto?”. |
| Dov'è il bagno? | Where is the toilet? | Signs read “toilette”, “servizi” or “WC”. |
| A che ora parte il treno per…? | What time does the train to… leave? | A paper regional ticket must be validated, “convalidato”, in the machine on the platform before boarding. |
| Un biglietto per…, per favore | A ticket to…, please | “Solo andata” is one way, “andata e ritorno” a return. |
| Mi può portare a questo indirizzo? | Can you take me to this address? | For a taxi; with “tu”, “mi puoi portare…?”. |
| Posso pagare con la carta? | Can I pay by card? | Cash is “contanti”. |
| Mi sono perso / persa | I'm lost | “Perso” when a man says it, “persa” when a woman does. |
| Ho bisogno di un medico | I need a doctor | To call for help, “aiuto!”. A pharmacy is a “farmacia”, marked by a green cross. |
| Arrivederci | Goodbye | “ArrivederLa” is the very formal “Lei” form; “ciao” only on “tu” terms. |
Buongiorno
Good morning, hello
Into the early afternoon; then “buonasera”. “Salve” fits any hour and either register.
Per favore
Please
“Per cortesia” is a shade more formal.
Grazie mille
Thank you very much
The reply is “prego”.
Mi scusi
Excuse me (to get attention or apologise)
With “tu”, “scusa”. To get past someone in a crowd, “permesso”.
Parla inglese?
Do you speak English?
With “tu”, “parli inglese?”.
Non ho capito
I didn't understand
Italian uses the past here. “Parlo solo un po' di italiano” (I speak only a little Italian) sets the pace from the start.
Può ripetere più lentamente, per favore?
Could you repeat that more slowly, please?
With “tu”, “puoi ripetere…?”.
Quanto costa?
How much is it?
Asks the price of one item; “quant'è?” asks for the total at the till.
Vorrei…
I would like…
Works in any shop, bar or restaurant; at a counter, “un caffè, per favore” is enough.
Avete un tavolo per due?
Do you have a table for two?
The plural addresses the restaurant, so no register choice is needed.
Il conto, per favore
The bill, please
Waiters rarely bring it unasked. “Ci porta il conto?” in the “Lei” form; with “tu”, “ci porti il conto?”.
Dov'è il bagno?
Where is the toilet?
Signs read “toilette”, “servizi” or “WC”.
A che ora parte il treno per…?
What time does the train to… leave?
A paper regional ticket must be validated, “convalidato”, in the machine on the platform before boarding.
Un biglietto per…, per favore
A ticket to…, please
“Solo andata” is one way, “andata e ritorno” a return.
Mi può portare a questo indirizzo?
Can you take me to this address?
For a taxi; with “tu”, “mi puoi portare…?”.
Posso pagare con la carta?
Can I pay by card?
Cash is “contanti”.
Mi sono perso / persa
I'm lost
“Perso” when a man says it, “persa” when a woman does.
Ho bisogno di un medico
I need a doctor
To call for help, “aiuto!”. A pharmacy is a “farmacia”, marked by a green cross.
Arrivederci
Goodbye
“ArrivederLa” is the very formal “Lei” form; “ciao” only on “tu” terms.
Italian at work: Lei, titles and the certified email
English opens the door in Italian business; Italian is what keeps the conversation going.
Italian is the working language of companies in Italy, in Ticino and in San Marino: meetings, contracts, suppliers, banks, the notary and anything that touches the public administration run in it. English goes furthest in Milan — in finance around Borsa Italiana, in the headquarters of fashion and design houses, in consulting, tech and the Italian offices of multinationals — and in research institutes and the UN food and agriculture agencies based in Rome. Turin's automotive and engineering firms, the manufacturing districts of the Veneto and Emilia-Romagna and Lugano's banks and commodity traders mix the two, and switch to Italian the moment a local client, a supplier or the factory floor joins in.
“Lei” holds until the other side offers “tu”, which may take one meeting or, with a senior client, never come. Titles work as forms of address. Any university graduate is “Dottore” or “Dottoressa”, written “Dott.” and “Dott.ssa”; engineers, lawyers and architects are addressed as “Ingegnere”, “Avvocato” and “Architetto”, often without the surname, and university teachers as “Professore” or “Professoressa”. Using a title nobody asked for costs nothing; leaving one out is noticed.
Emails open with “Gentile Dott.ssa Rossi” or, more formally, “Egregio Avvocato”, and a letter to a company with “Spettabile”, shortened to “Spett.le”; they close with “Cordiali saluti”, or “Distinti saluti” for more distance. Dealings with the administration, and many formal notices between companies, go by PEC, “posta elettronica certificata”, a certified email with the legal weight of a registered letter that Italian companies and registered professionals must hold. For client-facing roles employers commonly expect upper-intermediate Italian (B2); law, the public sector and the regulated professions ask for more, and an international team in Milan may ask for none.
Degrees in Italian, degrees in English, and the level between
Italy's public universities teach mainly in Italian: Bologna, Rome's Sapienza, Padua, Florence, Naples' Federico II and Turin run almost all their bachelor's degrees in it. English-taught programmes cluster in master's degrees, where the Politecnico di Milano and the Politecnico di Torino teach much of their engineering and architecture in English, and in private universities: Bocconi in Milan teaches most of its economics and management programmes in English. In Ticino, the Università della Svizzera italiana in Lugano teaches bachelor's degrees mainly in Italian and many master's degrees in English.
For a degree taught in Italian, universities ask international applicants for B2 as a rule, proven with a CILS, CELI, PLIDA or CERT.IT certificate; an applicant without one sits the university's own Italian test before enrolling. Applicants from outside the EU first pre-enrol on Universitaly, the ministry's admissions portal, and the Italian consulate reviews that application alongside the student visa.
Exchange students have more room. Erasmus+ places in Italian-taught faculties often recommend B1, and host universities run Italian courses for incoming students; the first weeks test the speed of a lecturer from another region more than grammar. The universities for foreigners in Perugia and Siena teach Italian to non-native speakers as their core purpose, and language schools in Florence, Rome, Bologna and many smaller towns run courses from a few weeks to a year.
A language course can be the purpose of the stay. Italy's student visa covers language courses alongside degrees and exchanges, and Switzerland issues a language-course visa for intensive courses at recognised schools, Italian among them, with the CELI named among the certificates they prepare for.
CILS, CELI, PLIDA, CERT.IT: proving your Italian
Italian certificates report on the CEFR, the European scale from A1 to C2, and the Italian state recognises one small group of issuers for every purpose.
Four bodies founded CLIQ, the quality association for Italian certification set up with Italy's foreign ministry: the Università per Stranieri di Siena with the CILS, the Università per Stranieri di Perugia with the CELI, the Società Dante Alighieri with the PLIDA and Roma Tre University with the CERT.IT. The Università per Stranieri of Reggio Calabria has since joined with its Ce.Co.L. A certificate from any of them serves citizenship, residence, university admission and employers alike; the choice is about where and when you can sit it. The PLIDA reaches furthest abroad through the Dante Alighieri committees, the CERT.IT sits mainly at centres in Italy, and CILS and CELI are offered in both.
Italy asks for Italian at three steps of a stay. The integration agreement, signed on arrival by most non-EU residents with a permit of a year or more, commits the signer to spoken Italian at A2 within its term. The EU long-term residence permit asks for A2, proven with a certificate or a test held by the prefecture. Citizenship, by marriage or by residence, requires B1 from a recognised body; the CILS offers a dedicated B1 Cittadinanza exam, and holders of the EU long-term permit or signatories of the integration agreement are exempt.
In Switzerland the canton's language decides. A settlement permit usually asks for A2 spoken and A1 written, and naturalisation for B1 spoken and A2 written, which in Ticino means Italian; the fide test, run for the State Secretariat for Migration, assesses both skills in Italian as well as in German and French.
Italian is among the quickest languages for English speakers: the US Foreign Service Institute puts it at around 600 to 750 classroom hours to professional working proficiency. A2 is a realistic target for a few months of regular lessons, B1 often takes a beginner around a year of steady study, and B2 for a degree longer. Exams sit at the universities for foreigners in Siena, Perugia and Reggio Calabria, at Roma Tre in Rome, at Dante Alighieri committees and Italian Cultural Institutes in cities worldwide, and at accredited language schools and adult-education centres across Italy.
| Certificate | Issued by | Levels | Used for | Required for |
|---|---|---|---|---|
| CILS (Certificazione di Italiano come Lingua Straniera) | Università per Stranieri di Siena | A1–C2 (CEFR): A1, A2, then UNO (B1), DUE (B2), TRE (C1), QUATTRO (C2); a separate B1 Cittadinanza exam | Citizenship (B1) · EU long-term residence (A2) · university admission (B2) · employers | — |
| CELI (Certificato di Conoscenza della Lingua Italiana) | Università per Stranieri di Perugia, through its CVCL certification centre | A1–C2 (CEFR): CELI Impatto (A1), then CELI 1 to CELI 5 (A2–C2); a CELI Immigrati series for residents | Citizenship (B1) · EU long-term residence (A2) · university admission (B2) · employers | — |
| PLIDA (Progetto Lingua Italiana Dante Alighieri) | Società Dante Alighieri | A1–C2 (CEFR), one exam per level | Citizenship (B1) · university admission (B2) · employers; sat at Dante Alighieri committees worldwide | — |
| CERT.IT (Certificazione dell'italiano come lingua straniera) | Università degli Studi Roma Tre | A1–C2 (CEFR); levels need not be taken in order | Citizenship (B1) · EU long-term residence (A2) · university admission (B2) | — |
| Ce.Co.L. (Certificazione della Conoscenza della Lingua Italiana) | Università per Stranieri “Dante Alighieri” di Reggio Calabria | CEFR levels | Residence permits · study in Italy · public-sector competitions | — |
| fide | State Secretariat for Migration (SEM), Switzerland | A1–B1 (CEFR), spoken and written assessed separately; Italian, French or German | Swiss residence permits and naturalisation, in Italian for Ticino | — |
CILS (Certificazione di Italiano come Lingua Straniera)
Università per Stranieri di Siena
- Levels
- A1–C2 (CEFR): A1, A2, then UNO (B1), DUE (B2), TRE (C1), QUATTRO (C2); a separate B1 Cittadinanza exam
- Used for
- Citizenship (B1) · EU long-term residence (A2) · university admission (B2) · employers
CELI (Certificato di Conoscenza della Lingua Italiana)
Università per Stranieri di Perugia, through its CVCL certification centre
- Levels
- A1–C2 (CEFR): CELI Impatto (A1), then CELI 1 to CELI 5 (A2–C2); a CELI Immigrati series for residents
- Used for
- Citizenship (B1) · EU long-term residence (A2) · university admission (B2) · employers
PLIDA (Progetto Lingua Italiana Dante Alighieri)
Società Dante Alighieri
- Levels
- A1–C2 (CEFR), one exam per level
- Used for
- Citizenship (B1) · university admission (B2) · employers; sat at Dante Alighieri committees worldwide
CERT.IT (Certificazione dell'italiano come lingua straniera)
Università degli Studi Roma Tre
- Levels
- A1–C2 (CEFR); levels need not be taken in order
- Used for
- Citizenship (B1) · EU long-term residence (A2) · university admission (B2)
Ce.Co.L. (Certificazione della Conoscenza della Lingua Italiana)
Università per Stranieri “Dante Alighieri” di Reggio Calabria
- Levels
- CEFR levels
- Used for
- Residence permits · study in Italy · public-sector competitions
fide
State Secretariat for Migration (SEM), Switzerland
- Levels
- A1–B1 (CEFR), spoken and written assessed separately; Italian, French or German
- Used for
- Swiss residence permits and naturalisation, in Italian for Ticino
A self-study kit for Italian
A working kit covers meaning, verbs, memory and listening. Look a word up in WordReference, open the forum thread when a translation looks off, and move it into Anki inside a sentence. An Italian verb has more forms than an English speaker expects, so keep a conjugation table open until the present, the passato prossimo and the imperfetto come without it. From B1, switch to Treccani: reading definitions in Italian is practice in itself, and its usage notes settle questions native speakers argue over too.
Listening pays most. Podcast Italiano and Coffee Break Italian give clear, slowed speech with transcripts or explanations; Easy Italian's street interviews bring regional accents at natural speed. A course book series such as Nuovo Espresso puts the grammar in order, and the CILS and CELI sample papers show exactly what each level asks.
What no tool gives is someone waiting for your answer, or a correction to a sentence that is grammatical and still not Italian.
Vocabolario Treccani
ReferenceThe monolingual reference dictionary, with notes on usage and doubtful points of grammar
From B1; the tiebreaker when two sources disagree.
WordReference
DictionaryItalian–English dictionary with forum threads where speakers discuss usage and regional words
Reverso Conjugation
ReferenceConjugation tables for every Italian verb in every tense, with example sentences
Anki
AppSpaced-repetition flashcards built from the words you actually meet
Put the article on every noun card: “il”, “lo” or “la” tells you the gender.
Podcast Italiano
MediaEpisodes in clear Italian at graded speeds, with transcripts
Coffee Break Italian suits absolute beginners, explained in English.
Easy Italian
MediaStreet interviews across Italy with Italian and English subtitles
Useful for hearing how accents differ from north to south.
Nuovo Espresso
CourseCourse book series levelled to the CEFR, widely used in language schools
CILS and CELI sample papers
ReferenceOfficial past and sample papers from Siena and Perugia, with audio, for each level
One-on-one Italian lessons and choosing a tutor
Self-study builds vocabulary; a tutor builds the reflex of choosing “Lei” or “tu” before the verb is out, and the sounds an English speaker flattens: the held double consonant that separates “pala” from “palla” and “caro” from “carro”, the open and closed e and o, the tapped r. Half an hour of speaking with someone who catches them every time does more than a week of flashcards.
Treat the trial lesson as an interview. Ask where the tutor grew up and whose accent you will be hearing; whether they correct mid-sentence or at the end; what the first month would cover for your goal; and, for an exam, which CILS or CELI levels they have prepared candidates for and whether they work from the official sample papers.
What a tutor gives you
- Double consonants and open vowels: The held “ll” and “rr” and the two kinds of e and o change meaning in Italian; a tutor hears the slip you cannot.
- Lei and tu, corrected as you speak: Which pronoun, which title, which greeting and which email closing: the social layer a grammar drill leaves out.
- Answering while someone waits: Forming a sentence under the gaze of a waiter, an interviewer or an examiner is a skill of its own, and only a person trains it.
- A syllabus built on your goal: A trip, a job interview in Milan and the CILS B1 Cittadinanza oral need different material; a tutor drops what you will not use.
How to choose a tutor
- Pick the accent you will hear: A tutor from Milan or Turin for the north, from Rome or Naples for the centre and south, from Lugano if Ticino is the destination; all teach the same standard language.
- Choose by goal: Conversation for travel, business Italian for a posting, academic writing for a degree: tutors state their specialisation.
- For CILS or CELI, ask for exam experience: Prefer a tutor who has prepared candidates for your exam and level and knows the format of its oral part.
- Book around your week: Two or three shorter lessons a week hold better than one long one; pick a tutor whose free hours match yours.
Find an Italian tutor on Preply
One-on-one video lessons with native Italian tutors: filter by goal, exam preparation and schedule, and start with a trial lesson.
Affiliate disclosure: if you book lessons through this link we may earn a commission; the price you pay stays the same.
Frequently asked questions
Not to get by. Hotels, museums, stations and most restaurants in the historic centres handle English, and many younger Italians speak it well. A few words still change the tone of every exchange: “buongiorno” on entering a shop, “per favore” and “grazie”, and a question put in the “Lei” form. Off the main routes, at a neighbourhood bar or a market stall, Italian does the work English cannot.
In the tourist centres of Rome, Florence, Venice and Milan, and in resorts that serve foreign guests, largely yes. The south, the islands and small towns run in Italian: the pharmacy, the regional train, the family guesthouse and the village trattoria. There, greetings, numbers and a dozen polite questions turn pointing into conversation, and a translation app covers the rest.
For English speakers it is among the quicker languages: spelling follows sound and much vocabulary is shared through Latin. The hard parts are the many verb forms, gendered nouns and the choice between “Lei” and “tu”. Spanish speakers start far ahead and understand much from the first day, but the closeness breeds mix-ups: “burro” is butter in Italian, and many common words differ in one letter.