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Frequently asked questions
Does the Kolkata Consulate-General process Australian visa applications?
No. The Consulate-General does NOT process or advise on visa, migration or citizenship applications. Australian visa applications from the eastern Indian catchment are lodged online through ImmiAccount with biometric capture at the VFS Australia Kolkata Visa Application Centre. Visa enquiries route through the Department of Home Affairs information channels.
Does the Kolkata Consulate-General issue Australian passports?
No. Australian passport services for the eastern Indian catchment route through the Australian High Commission in New Delhi. The Kolkata Consulate-General provides emergency consular assistance and general consular inquiries for Australian nationals in the eastern Indian catchment but does not issue passports.
Why does the Kolkata Consulate-General switchboard use a New Delhi phone number?
The switchboard +91 11 4910 5980 routes through the Australian High Commission in New Delhi rather than a direct Kolkata-area line — a centralised back-office consular operation arrangement for this post. Callers from Kolkata or the eastern Indian catchment pay national-rate calls to a New Delhi number. The local consular operation is at 1A Ho Chi Minh Sarani in central Kolkata; email enquiries through cg.kolkata@dfat.gov.au are the more direct route for non-urgent contact.
Which Indian states does the Kolkata Consulate-General cover?
Eastern India — West Bengal, Bihar, Jharkhand, Odisha, Sikkim and the seven sister states of the north-east (Assam, Arunachal Pradesh, Meghalaya, Nagaland, Manipur, Mizoram, Tripura). Australia maintains the High Commission in New Delhi for the northern, central and India-wide passport workload, plus Consulates-General in Mumbai (Maharashtra-Gujarat-Goa), Bengaluru (Karnataka-Telangana) and Chennai (Tamil Nadu and the broader south).
Treat this Visaja page as your starting point: verify the current rules directly with the official source before you submit an application.